Request data deletion

Send your request

1. Email bach@synapticonn.com with the subject AdConnet data deletion.
2. Include the email address used for your AdConnet account, your workspace name if known, and whether you want your account or specific information deleted.
3. We will verify your identity and authority, review the information involved and confirm the outcome by email.

Do not send passwords, access tokens or identity documents with the initial request. If you cannot use your account email, describe the issue so we can arrange an appropriate verification step.

What happens next

Requests are handled manually by Synapticonn. Deleting your account removes access; workspace records involving other users may require a separate review. We will explain any security or legally required records retained and the reason. Backup copies may remain until the provider's backup lifecycle expires. You can use the same email thread to request a status update.

Connected platforms

Meta and Google account connections are not enabled in the current pilot. Deleting an AdConnet account does not delete your Facebook, Instagram, Google or advertising-platform account. When connections become available, removing provider authorization and deleting stored AdConnet data will be separate actions, with instructions provided here.